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2010-11-29
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AnnaAbi
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18th November 2007 Dear Sir, I am writing to inform you that the goods I ordered from your company have not been supplied correctly. I bought a pair of jeans from your a mail-order catalogue and I am very disappointed with them. Firstly, in catalogue was text whose describes this product. Actually this company are not the only in this country, which licenced to sell this top brand, because I have seen them in a local store too. Secondly, it was not excellent quality just on the contrary, because the zip of jeans was broken. There were not available in all sizes. Or then why your company sent me wrong size? The problems do not stop here
Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,
Task 1 (9 points). LETTER. You recently attended some English language courses, but some issues occurred: duration of courses; type of a teacher; age of participants. Write a letter to the customer representative service of the courses centre, complaining about the issues, saying exactly what was wrong and requiring action. Do not write any addresses. You should write 120 words. Letter of Complaint Vocabulary. Dear Sir/ Madam, (or Dear Mr Smith) I am writing to express my strong dissatisfaction with the quality of… First of all, you promised… but in fact …(usually 1 paragraph = 1 problem ) My second problem is about the fact that despite it was written about / I discovered another problem/ Problems do not stop here./ Moreover,.. / Furthermore, .. To sum up, I would like a full/ partial refund or another … I believe the matter will be resolved.
Yours sincerely, Mari Mets 20th February, 2015 Dear Sir/Madam, I am writing to you regarding the clothes I bought in your online shop on 15 th February,2015. When I received the package I was quite disappointed as there are several problems. On your web page it was said if you buy clothes or items for 100 € then you do not have to pay the shipping cost, but the bill includes it. The quality of the clothes is below the standard. The jacket that I bought has a broken zip and the jeans miss a button. Also, the sports bag’s strap is missing. Finally, the boots are of the wrong size. I ordered size 39 but I got size 41. I insist that you replace all the items. However, if this is not the policy of the company I would like a full refund. I look forward to hearing from you. Yours faithfully, Mari Mets
January 17, 2014 Dear Sir/Madam I am writing to complain about the computer I bought at your store last week. When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product
She also loves listening to rock music, which is what we bonded over. Also, she is a great artist if she has the time and patience. Her over analyzing makes her a slow drawer. I love Kati with all my heart. She is the best friend anyone could ever have. Whenever I need her I can call her and she's there for me. Although she might want to portrait a pessimistic person, all her advice is always very positive. I know she will be a great teacher one day. 4. Letter to a friend Dear Helena, I am writing to you, because you asked about my favourite TV-programme and I'm very happy to reply. The programme I'm most fond of is Supernatural. It's a Canadian based American TV-show. It's pretty amazing as it's about to start it's 9th season. I love it because it used to be very scary and now as I have grown older, so has the show. The show is about two brothers who drive around the continental USA. They hunt supernatural
months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way... To sump up, while most of us are satisfied with the conditions, I feel that above improvements would make things even better. If these suggestions were carried out... Complaint Dear Sir I am writing to complain about the holiday apartment I rented from you on 15th of August. I believe your advertisement was misleading in a number of ways. Firstly, the apartment was by no means spacious. The rooms were cramped and there was very little storage space. Also, the distance from the beach was ten times farther than you claimed. Furthermore, the balcony railing was broken. This was quite dangerous and could have caused an accident
Dear Sir/Madam, I am writing in the hope that you can help me with a problem regarding a camera that I have bought recently. On 24 April, I purchased a Canon digital SLR camera from a duty-free shop at Freetown Airport on my way from Freetown to Wondercity. The camera cost $599, and I paid for it by credit card. When I arrived at my hotel in Wondercity almost 24 hours later, I discovered that the box which contained the camera did not include the battery, and the space in the box for the charger was empty. I am now in Wondercity, and I am not returning to Freetown, so I need to get the missing parts here. I would be grateful if you could arrange for the parts to be sent to me. I attach a copy of the receipt for your information. I look forward to hearing from you. Yours faithfully, Introduction This report looks at the dietary habits of twenty students in their final year at Freedonian Secondary School. The report is based on the students' responses to the questionnaire
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